I have been in the cleaning industry for over 25 years, having
worked for large local firms, national firms and international
companies. I have noticed a trend which even the one man
band cleaners were unable to solve. This was their lack of
consistency of service coupled with a desire to please our
customers and communicate with them freely. For example;
we regularly have potential customers appoaching us with the following complaints about their service provider:

" we have had five cleaning companies in the last year and we get regularly missed cleans"

" our cleaner keeps missing things, we have tried clling our cleaning company we have had no response. My M.D has even stop payment to get them to talk to us"

" Cleaning companies are all the same, unreliable staff who don't know what they are doing; we think they must sit on their backsides having coffee when evryone has left"

Generally there are a lot of companies out there who want to provide a good service but become demorilised by the attitudes of their staff. We have found in most cases that cleanin companies quotes make big promises, under deliver, then have a lack of consistent back up that the customer needs.

MY VISION                  

I created Call Clean Ltd with the prime objective of being the customer's choice in cleaning. We are doing this by maintaining consistent levels of cleaning. These standards are set by an initial clean and then by monitoring the work output of our employees on a regular basis.

Foremost in our mind is the training of staff. We have written and are continually developing our own training programme covering all aspects of cleaning and hygiene. This means that our staff are how to clean and which products to use and the method for getting the best results. Staff are encouraged and motivated regularly and reward schemes re in place. We call this the "Call Clean Way". Many companies within the cleaning industry have found that their cleaners are not completing the time allocated, therefore they are not achieving excellent results. We at Call Clean Ltd use a logging in and out system which is monitored. Staff are only paid for the time that they put in, therfore they work for the allocated time.

With regular monitoring of standards, visits by our contracts manager and area supervisors, extra training can be allocated and problems solved quickly. In most cases our clients don't know they have a problem due to the end result being a quality finish.  

We have established that one of the best ways of maintaining communication and standards to a high level is to carry out regular cleaning audits. To this purpose we accompany the client's representative around the site carrying out an an audit of the standards and creating a percentage score. This also gives us the opportunity to discuss the growth or any changes that have happened within the clients business that may effect the cleaning arrangements ie: refurbishments, changes to working hours etc.    

PUTTING THE CUSTOMERS FIRST

Call Cleans motto is "Put the Customer first." We now regularly receive companies telephoning us who employ their own cleaners, to provide holiday cover which often leads to us on their staff and the company our sourcing it to us on that basis.